Support
Need help with Wellkept? Email us and we’ll get back to you, usually within 1–2 business days.
Contact support
support@wellkept4u.com
Include the email address on your account and, if relevant, your device (iPhone/Android) and app version. Please don’t send medical reports by email unless we ask.
Frequently asked questions
I didn’t receive my sign-in code.
Codes are sent by email from noreply@wellkept4u.com and usually arrive within a minute. Check your spam or promotions folder, and make sure the address you typed is correct. You can request a new code after a short wait. You can also sign in with Google or Apple instead.
My document is stuck on “processing” or failed.
Most documents finish within a minute. Large multi-page scans can take longer. If a document shows as failed, open it and tap Try Again. If it still fails, email us the document type (for example, “16-page PDF lab report”) — please don’t attach the report itself unless we ask.
How do I download a copy of my data?
In the Wellkept app, go to Profile → Data & legal → Export my data. You’ll get a PDF with your profile, records, medicines, readings, and family members.
How do I delete my account?
In the Wellkept app, go to Profile → Data & legal → Delete Account and type the confirmation to proceed. Deletion is immediate and permanent: your account, uploaded documents, family members, and all health data are removed. Encrypted backups are rotated out within about 30 days. If you can’t access the app, email support@wellkept4u.com from the email address on your account and we’ll delete it for you.
Is Wellkept a replacement for my doctor?
No. Wellkept’s AI summaries, skin analysis, Vitality Score, and medication checks are informational only and are not a medical diagnosis. Always consult a qualified doctor for medical decisions. In an emergency, call 112 (India) or your local emergency number.
Do I need to pay?
Wellkept is free to use today. Paid plans are coming soon, and nothing in the app charges you yet.
Privacy and grievances
Read how we handle your data in our Privacy Policy and the rules for using the service in our Terms of Service. For privacy complaints or data requests under India’s DPDP Act, contact our Grievance Officer, Kirtan Rajesh, at kirtanrajesh@gmail.com. We aim to acknowledge grievances within 48 hours and resolve them within 30 days.